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Central Oregon Surgery Center




¨  Receive the care necessary to help regain or maintain his or her maximum state of health.

¨  Expect personnel who care for the patient to be friendly, considerate, respectful and qualified through education and experience to      perform the services for which they are responsible with the highest level of service.

¨  Expect full recognition of individuality, including personal privacy in treatment and care and to keep communications and all records confidential.

¨  Complete information, to the extent known by the physician, regarding diagnosis, treatment and prognosis, as well as alternative treatments or procedures and the possible risks and side effects associated with treatment.

¨  Be fully informed about the scope of services available at the facility, provisions for after-hours and emergency care and fees for services rendered.

¨  Be a participant in decisions regarding the intensity and scope of treatment.  If the patient is unable to participate in those decisions, the patient’s rights shall be exercised by the patient’s designated representative or other legally designated person.

¨  Make informed decisions regarding his or her care.

¨  Refuse treatment to the extent permitted by law and be informed of the medical consequences of such a refusal.  The patient accepts responsibility for his or her actions should he or she refuse treatment or not follow the instructions of the physician and facility.

¨  Approve or refuse the release of medical records to any individual outside the facility, except in the case of transfer to another health facility, or as required by law or third-party payment contract.

¨  Be informed of any human experimentation or other research or educational projects affecting his or her care or treatment and may refuse participation in such experimentation or research without compromise to the patient’s care.

¨  Express grievances, complaints and suggestions at any time. Change primary or specialty physicians.

¨  Provide patient access to and/or copies of his/her individual medical records.

¨  Be informed as to the facility’s policy regarding advance directives and/or wills.

¨  Be fully informed before any transfer to another facility or organization.

¨  Express those spiritual beliefs and cultural practices that do not harm others or interfere with the planned course of medical treatment for the patient.

¨  Have an initial assessment and regular reassessments of pain.

¨  Education of patient families, when appropriate regarding their roles in managing pain, as well as potential limitations and side effects of pain treatments.

¨  Have their personal, cultural, spiritual and/or ethnic beliefs considered when communicating to them and their families that pain management is an important part of care.



¨  Being considerate of other patients and facility staff and for assisting in the control of noise, smoking and other distractions.

¨  Respecting the property of others and the facility.

¨  Reporting whether he or she clearly understands the planned course of treatment and what is expected of him or her.

¨  Keeping appointments and, when unable to do so for any reason, for notifying the facility and the physician.

¨  Providing caregivers with the most accurate and complete information regarding present complaints, past illnesses and hospitalizations, medications, unexpected changes in the patient’s condition or any other patient health matters.

¨  Observing prescribed rules of the facility during his or her stay and treatment and, if instructions are not followed, forfeiting the right to care at the facility and being responsible for the outcome.

¨  Promptly fulfilling his or her financial obligations to the facility.

¨  Payment to the facility for copies of the medical records the patient may request.

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